5.7

CVE-2026-48189

Bypass DedicatedAgentToCustomerGroups Setting

An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected.

This issue affects OTRS: 

  *  7.0.X
  *  8.0.X
  *  2023.X
  *  2024.X
  *  2025.X
  *  2026.X before 2026.4.X
Daten sind bereitgestellt durch National Vulnerability Database (NVD)
Otrs ≫ Otrs Version >= 7.0.0 <= 8.0.37
Otrs ≫ Otrs Version >= 2023.0.0 < 2026.4.1
VulnDex Vulnerability Enrichment
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Zu dieser CVE wurde keine Warnung gefunden.
EPSS Metriken
Typ Quelle Score Percentile
EPSS FIRST.org 0.2% 0.096
CVSS Metriken
Quelle Base Score Exploit Score Impact Score Vector String
security@otrs.com 5.7 2.1 3.6
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
CWE-200 Exposure of Sensitive Information to an Unauthorized Actor

The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.

https://otrs.com/release-notes/otrs-security-advisory-2026-03/
Vendor Advisory