7.5

CVE-2024-23794

Agents are able to lock the ticket without the "Owner" permission

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: 

  *  8.0.X
  *  2023.X
  *  from 2024.X through 2024.4.x
Daten sind bereitgestellt durch National Vulnerability Database (NVD)
Otrs ≫ Otrs Version >= 8.0.0 < 2024.5.2
Zu dieser CVE wurde keine Warnung gefunden.
EPSS Metriken
Typ Quelle Score Percentile
EPSS FIRST.org 0.15% 0.355
CVSS Metriken
Quelle Base Score Exploit Score Impact Score Vector String
nvd@nist.gov 7.5 1.6 5.9
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H
security@otrs.com 5.2 0.9 4.2
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N
CWE-266 Incorrect Privilege Assignment

A product incorrectly assigns a privilege to a particular actor, creating an unintended sphere of control for that actor.