8.6

CVE-2026-84462

Zammad: AI Agent template sanitizer bypass leads to remote code execution

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
Daten sind bereitgestellt durch das CVE Programm von einer CVE Numbering Authority (CNA) (Unstrukturiert).
Herstellerzammad
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Produkt zammad
Version < 7.1.2
Status affected
VulnDex Vulnerability Enrichment
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Zu dieser CVE wurde keine Warnung gefunden.
EPSS Metriken
Typ Quelle Score Percentile
EPSS FIRST.org 0.28% 0.18
CVSS Metriken
Quelle Base Score Exploit Score Impact Score Vector String
security-advisories@github.com 8.6 0 0
CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
CWE-1336 Improper Neutralization of Special Elements Used in a Template Engine

The product uses a template engine to insert or process externally-influenced input, but it does not neutralize or incorrectly neutralizes special elements or syntax that can be interpreted as template expressions or other code directives when processed by the engine.

CWE-20 Improper Input Validation

The product receives input or data, but it does not validate or incorrectly validates that the input has the properties that are required to process the data safely and correctly.

CWE-94 Improper Control of Generation of Code ('Code Injection')

The product constructs all or part of a code segment using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the syntax or behavior of the intended code segment.

https://github.com/zammad/zammad/security/advisories/GHSA-gp3x-9xm8-rcj6
https://github.com/zammad/zammad/commit/e3b0c8df91ad2108c8305be23e8fe6f73fb9718d