7.1

CVE-2026-40591

FreeScout: Improper Authorization in Phone Conversation Creation Enables Cross-Mailbox Hidden Customer Modification

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled `customer_id`, `name`, `to_email`, and `phone` values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying `to_email`. Version 1.8.214 fixes the vulnerability.
Daten sind bereitgestellt durch das CVE Programm von einer CVE Numbering Authority (CNA) (Unstrukturiert).
Herstellerfreescout-help-desk
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Produkt freescout
Version < 1.8.214
Status affected
VulnDex Vulnerability Enrichment
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Zu dieser CVE wurde keine Warnung gefunden.
EPSS Metriken
Typ Quelle Score Percentile
EPSS FIRST.org 0.21% 0.113
CVSS Metriken
Quelle Base Score Exploit Score Impact Score Vector String
security-advisories@github.com 7.1 2.8 4.2
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N
CWE-639 Authorization Bypass Through User-Controlled Key

The system's authorization functionality does not prevent one user from gaining access to another user's data or record by modifying the key value identifying the data.

https://github.com/freescout-help-desk/freescout/releases/tag/1.8.214
https://github.com/freescout-help-desk/freescout/commit/83eea1ca47d97c6cdc90c501734bc2579b014a34
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9ff4-mmhv-x6jp