7.5

CVE-2026-47123

FreeScout: Agent Impersonation via Missing HMAC Verification on Notification Reply Message-ID Path

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.220, the email processing pipeline in FreeScout's FetchEmails command has two code paths for identifying agent (user) replies based on In-Reply-To / References headers. The notification reply path (notify-{thread_id}-{user_id}-...) extracts thread_id and user_id directly from the Message-ID without HMAC verification. An external attacker who can spoof the From address of a helpdesk agent can inject messages that FreeScout processes as legitimate agent replies — which are then automatically forwarded to customers via the legitimate SMTP server. This vulnerability is fixed in 1.8.220.
Daten sind bereitgestellt durch das CVE Programm von einer CVE Numbering Authority (CNA) (Unstrukturiert).
Herstellerfreescout-help-desk
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Produkt freescout
Version < 1.8.220
Status affected
VulnDex Vulnerability Enrichment
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Zu dieser CVE wurde keine Warnung gefunden.
EPSS Metriken
Typ Quelle Score Percentile
EPSS FIRST.org 0.15% 0.041
CVSS Metriken
Quelle Base Score Exploit Score Impact Score Vector String
security-advisories@github.com 7.5 2.2 4.7
CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:L/I:H/A:N
CWE-290 Authentication Bypass by Spoofing

This attack-focused weakness is caused by incorrectly implemented authentication schemes that are subject to spoofing attacks.

CWE-345 Insufficient Verification of Data Authenticity

The product does not sufficiently verify the origin or authenticity of data, in a way that causes it to accept invalid data.

https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-6r38-6mcf-2ww3
https://github.com/freescout-help-desk/freescout/commit/d902f19038213c6a376947d269b00440908e88a0
https://vincent.vulcoord.net/score/?state=Not+Scored&year=2026&year=2025&assigned_to=a165dae3-480e-4f7d-bbb8-9b1d78115b69&cve=CVE-2026-47123&analyze=1